Required skills

communication skills to

notify supervisor of hazards in facilities

communicate with facility users

make bookings for clients

request supplies

literacy skills to

follow verbal and written instructions on using and storing chemicals

read cleaning schedules

record information about lost property cleaning tasks completed and client bookings

order supplies

problemsolving skills to

identify and report problems

check supply levels

assess requirements for supply replenishment

dispose of waste

planning and organising skills to

conduct regular inspections of facilities

monitor supplies and coinoperated machines

follow cleaning schedules to carry out cleaning tasks with minimal disruption to facility staff and clients

Required knowledge

organisational policies and procedures to enable the facility to be safely maintained to a high service standard with minimal interruption to facility users

main types of cleaning agents and their uses to enable facility areas to be safely cleaned and maintained

hazards associated with cleaning agents and methods of minimising these

cleaning equipment and chemicals to enable safe operations

personal protective clothing and equipment to enable cleaning and maintenance tasks to be undertaken safely and responsibly

safe methods of waste disposal

safe and efficient cleaning techniques to maintain own safety when performing cleaning and maintenance tasks

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

carries out cleaning service and administrative tasks in facility areas according to organisational requirements and with minimal disruption to clients

complies with safety requirements with respect to the use and storage of chemicals and the disposal of wastes

reports hazards to appropriate personnel promptly and applies effective contingencymanagement techniques to respond to problems appropriately

completes required documentation according to organisational requirements

Context of and specific resources for assessment

Assessment must ensure conduct of multiple cleaning service and administrative tasks in facility areas to demonstrate competency and consistency of performance

Assessment must also ensure access to

a work environment within a facility requiring cleaning and servicing

cleaning and maintenance equipment products and personal protective clothing

coinoperated machines

organisational policies and procedures in relation to facility maintenance

documentation to be completed

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performing cleaning and servicing tasks in facility areas

oral and or written questioning to assess knowledge of safe use and storage of cleaning chemicals

thirdparty reports from a supervisor detailing work performance

portfolio of records in relation to completion of cleaning and maintenance tasks

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SISXOHSA Follow occupational health and safety policies

SISXOHS101A Follow occupational health and safety policies.

Hazards may include:

Facility or area may include:

Organisational policies and procedures may include:

Relevant legislation may include:

Maintenance may include:

Amenities may include:

Chemicals may include:

Waste may include:

Supplies may include:

Cleaning agents may include:

Cleaning records may include:

Machines may include: